Privacy Policy
Last updated: 25 September 2026
THE FLYING BOX COURIER AND CARGO ("we", "us") respects your privacy. This policy explains how we handle information when you use our website, booking tools, and courier services.
1. Information we collect
We may collect details needed to arrange and deliver a shipment, including:
- Sender and receiver names, pickup and delivery locations, and contact details you provide
- Shipment contents description, weight, dimensions, and value for customs
- Account or booking information when you use our customer portal
- Tracking numbers and delivery status updates
- Website usage data such as pages viewed, device type, and cookies
2. How we use information
- To book, pick up, transport, clear, and deliver shipments
- To provide tracking and customer support
- To meet customs, airline, and legal requirements
- To improve our website and services
3. Sharing of information
We share shipment details only as needed with airlines, shipping lines, last-mile partners, customs authorities, and payment processors. We do not sell your personal information.
4. Cookies
Our website may use cookies and similar tools to keep the site working and to understand how visitors use it. You can control cookies in your browser settings.
5. Data security and retention
We take reasonable steps to protect information from loss or unauthorised access. We keep booking and shipment records for as long as needed for operations, claims, and legal compliance.
6. Your choices
You may ask us to review or update information you have given us, subject to records we must keep for shipping and legal reasons. Use the Contact Us page to send a request.
7. Changes
We may update this policy from time to time. The revised version will be posted on this page with a new date.